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State Authorization and Distance Learning Student Complaint Policy

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State Authorization

The U.S. Department of Education regulation 600.9(c) State Authorization requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state. Davidson County Community College is participating in NC-SARA, National Council for State Authorization Reciprocity Agreement. As a result, DCCC is authorized to offer distance education courses in states that are also participating in NCSARA. Depending on the outcome of further discussion regarding this regulation, DCCC could notify students residing in particular states that they are not eligible to register for distance education courses.

Student Complaints

In compliance with §668.43 (b) Institutional Information, Davidson County Community College is required to provide current and prospective students with information for filing complaints.

DCCC strives to resolve complaints in a fair and timely manner.  Students residing outside of the State of North Carolina while attending DCCC who desire to resolve a complaint should first refer to DCCC’s General Complaint Policy.

If you have any questions about the complaint process, please contact:

Dr. Rhonda Coats, Vice President, Student Affairs
P.O. Box 1287
Lexington, NC 27293
Telephone: 336.249.8186, ext. 6711
Email: rhonda_coats@davidsonccc.edu

NC Post-Secondary Education Complaint Process

A student may file a complaint with the North Carolina Post-Secondary Education Complaints unit.  First review the NC Post-Secondary Student Complaint Policy (PDF).  Then print and complete the NC Post-Secondary Education Student Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688
Telephone:  919.962.4550
Email: studentcomplaint@northcarolina.edu
Website: http://www.northcarolina.edu/complaints

SACSCOC Student Complaint Process

Students may also file a complaint with Davidson County Community College’s accrediting agency, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), to award associate degrees.  Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure.  Print out the Complaints Against Institutions: Information Sheet and Form.  Submit two copies of the formal complaint to:

President, Southern Association of Colleges and Schools Commission on Colleges
1866 Southern LaneDecatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org

SARA-NC Complaint Process

Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). Submit the complaint to:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: (855) SARA-1-NC (727-2162)
Telephone:(919) 549-8614, ext. 4667
Website: www.saranc.org
Email: information@saranc.org

Find your home state’s complaint process

Students may also file a complaint with their home state of residency.  Access the Directory of State Authorization Agencies to find the appropriate contact information for each state.

Professional Licensure Statement

While Davidson County Community College has been approved to participate in NC-SARA, it does not deal with professional licensing board approval for any courses or programs leading to professional licensure.  If you are not a resident of North Carolina and you are taking an online course or participating in an online program leading to professional licensure, please contact the program’s advisor for assistance to determine whether the program meets licensure requirements in your state.  Students can also use a licensing search engine to explore further by state.

Distance curriculum programs at DCCC that prepare students for licensure:


Dori Lloyd
Director, Distance Education and Instructional Technology